Our focus is very much aligned to your business and gaining a situational understanding of not only the technical components that make your information systems work but the operational outcomes that your information systems provide your business and staff on a daily basis. When technical resources whether it be computing, application, or associated services do not meet your operational outcomes, the business will suffer in either one or all of the following areas:
- Service (effective and efficient),
- Profit (or cost-avoidance), and
- Social (moral, ethical and legal) responsibility.
A structured approach to manage of your information systems will ensure we have a deep understanding of the situational requirements and have planned for benefits as we gain insight to better align strategies and identify critical relationships and gaps along four key organisational dimensions – people, process, culture, and infrastructure.
The Mission or goal can now be set! The RBC group’s focus on a managed information system provides the framework for companies to define a specific objective that with the developed understanding has as its inherent aim “to maximize the value and impact of information as a strategic corporate asset to gain a competitive advantage”.