BPO Automation

Industry

Healthcare

Sector

Healthcare BPO

Solution

Digitalized Invoicing Processing with Digital Mailroom

Problem

Current infrastructure needed to be replaced to refresh and modernize
their technology.
Straight-through processing (STP) rates needed to be improved.

Solution

Replaced both legacy systems, allowing for expansion into new services,
and to flesh out existing ones.
Use of AI, with machine learning capabilities, allows for efficiency improvements.
Offered a simple and scalable process solution.

Outcome

Improved efficiency offered better STP rates.
70% of invoices processed contained product and service codes that need
to be looked up or verified.
About 30% of documents are automatically processed without any human
intervention.