Global Banking

Industry

Banking

Sector

Consumer/ Personal Banking

Solution

Loan Processing Automation with Digital Mailroom

Problem

  • Need for process automation in the credit business area to be more efficient.
  • Communications with customers contains a wide range of documents
    that need to be understood and validated.

Solution

  • All incoming mail, paper or email, is digitalized for all credit/ mortgage
    related documents.
  • With paralegal abilities, checks if persons or company has any active business
    with them, before generating an automatic letter for relevant authorities.
  • Software’s self-learning functions and stability allow for little maintenance.
  • End users can change the process with low code/no code.

Outcome

  • Increase in efficiency due to automating process.
  • Simple and scalable solution that is easy for user operation.
  • Fully automated the mortgage process, with up to 6 different types
    of documents collected and read by scanning.