Global Insurance

Industry

Insurance

Sector

Claims Management

Solution

Claims Processing Automation

Problem

Dealing with a 100% manual process was time-consuming, costly to operate,
and prone to error.
Processing over 120,000 quotes per year, caused slow response
times and approvals.

Solution

Automation for email triage, extraction, and process orchestration.
Capable of managing, reading, and processing over 150 types of file,
while ensuring predefined business rules and validations are followed.

Outcome

Previous manual process would take days to process 5 email boxes and over 10,000 emails monthly, is now done in seconds automatically.
Operational improvements as reduced email ingestion time.
Increased customer experience with faster quote inputting.
Improved employee experience with reduced data errors allows for staff
to be redeployed to other value-added work.