Global Insurance

Industry

Insurance

Sector

Claims Management

Solution

Claims Processing Automation with Digital Mailroom

Problem

  • Many types and formats of incoming
    documentation, both physical paper mail
    and electronic mail.
  • Large number of inboxes made it difficult
    to collect and process all incoming data.

Solution

  • Create a single point of ingestion for all
    document types and formats.
  • Flexible interface is simple and seamless and allows for easy modifications for new documents and changing processes.
  • Effectively automated the entire process
    of both physical and digital incoming mail.

Outcome

  • Improved communication by connecting partners into the business process.
  • 150 document types are automatically
    classified as claims and contracts, 80 of which are processed completely without human intervention.
  • Now able to process over 25 million pages per year due to implementing automated workflow technology.