Global Insurance

Industry

Insurance

Sector

Claims Management

Solution

Claims Processing Automation with Digital Mailroom

Problem

Many types and formats of incoming
documentation, both physical paper mail
and electronic mail.
Large number of inboxes made it difficult
to collect and process all incoming data.

Solution

Create a single point of ingestion for all
document types and formats.
Flexible interface is simple and seamless and allows for easy modifications for new documents and changing processes.
Effectively automated the entire process
of both physical and digital incoming mail.

Outcome

Improved communication by connecting partners into the business process.
150 document types are automatically
classified as claims and contracts, 80 of which are processed completely without human intervention.
Now able to process over 25 million pages per year due to implementing automated workflow technology.