Global Telecommunications

Industry

Telecommunications

Sector

Document Processing

Solution

Digital Mailroom Automation

Problem

Rapid growth and supporting two disparate
legacy systems created bottlenecks when processing incoming documents.
Running inefficiently has led to costly IT
resources and a loss in operating margin.

Solution

Quickly dealt with immediate challenges around aging hardware and software.
Consolidated the two disparate legacy systems and replaced them with a new modern solution.
Offers flexible system configuration, auditing
capacity, ease of integration and platform scalability capabilities.
Single platform allows processing of mailroom documents faster than ever before.
Streamlined and consolidated business
processes & systems with plans to future proof IT Infra- structure
Reduced complexity in IT infrastructure allowing for efficiency gains.

Outcome

3-month project implementation time from
project kick-off to go-live.
Ability to process 5 million incoming mail
documents efficiently.
Higher automation levels, less errors occurring and improved data quality.