Healthcare Automation

Industry

Business Process Outsourcing

Sector

Administration

Solution

Input Management Process Automation

Problem

  • The large number of diverse types of documents needed to each be scanned and processed in their respective hospitals via multifunction
    devices (MFP) and workplace scanners.
  • The contents must be captured, classified, and then forwarded to the appropriate department.

Solution

  • Decentralized scanning allows medical
    documents to be scanned and processed decentral, with AP scanning for incoming
    paper invoices to extract relevant data.
  • Invoice requests and reports deal with processing invoices from insurance companies.
  • Utilizes HR Dossier, Patient management
    and Logistics processes.
  • Application is very user friendly, while
    maintaining a high level of automation
    in processing.

Outcome

  • Patient management is improved as further
    administrative documents with patient context being processed.
  • Logistic processes are being improved, including within the hospital pharmacy for digitalizing
    and archiving delivery bills.
  • 95% of documents are now processed in
    the dark, meaning they are automatically archived correctly without the need for
    human intervention.