Job Profile – Consultant

Job Profile – Consultant

LOCATION: Milton (or other location based on client/customer needs)
SUPERVISOR / MANAGER: Head of Customer Experience  

Role Responsibilities

An RBC Technology Group Consultant works with new and existing customers to provide subject matter expert advice and consulting to assist in the acquisition of deals. Presales activities include proposal  writing, demonstrations, speaking at events and conducting workshops, process assessment,  appointment setting, auditing, marketing, and process mapping. Post-sale activities include project management, requirement gathering, professional services, documentation and consulting. Consultants work closely with Account Managers and CSM’s during presales and post sales activities. 

Main Duties / Responsibilities 

  • Contribute to successful sales achievement through delivery of the highest quality  presales support for sales opportunities. 
  • Play a key role in selling high value technology-based customer solutions
  • Identifying and analysing business processes of customers 
  • Progress opportunities through the sales process, including consulting with Commercial  Managers and other subject matter experts 
  • Conduct process mapping, IT Audit or scoping tasks as per the Sales Process
  • Leverage deep functional expertise to increase the customer’s usage of existing client  service offerings 
  • Deliver demonstrations, presentations and consultations with customers applying  knowledge of RBC products or solutions 
  • Document writing including solution proposals, work briefs, functional and business requirements and project plans 
  • Maintain knowledge of RBC products and services 
  • Ensure systems, processes and costs are continually managed and reviewed to identify  ways to reduce costs and improve our efficiencies 
  • Convey the technical solution strategy and vision effectively to client executives,  ensuring alignment with company win themes and unique selling points while meeting  client expectations and requisites. 
  • Conduct extensive research on industry, market trends, and IT service best practices,  utilizing alliances to assess and ensure the alignment of our solutions and services with  client needs. 
  • Exhibit outstanding communication and presentation abilities, coupled with proficiency  in using MS Office tools. 
  • Demonstrate the capacity to propose well-formulated, clearly articulated, practical  solutions and recommendations for intricate business challenges, effectively conveying  these ideas to non-technical audiences. 
  • Assistance and mentoring of other consultants in the Professional Services when  necessary
  • Multitasking and handling multiple customers and streams of work 
  • Contribute to solution design and architecture with Tech Services Team
  • Ensure processes are followed in the delivery of client communications, demonstrations  and documentation 
  • Product installation, configuration and training (including documentation of training  materials) as required 
  • Participate in other lead generation activities as required 
  • Maintain a clean and safe workspace, and abide by workplace health and safety  policies and procedures 
  • Other tasks as directed

Skills & Experience


  • Undergraduate degree or equivalent industry experience.
  • Business Management or IT Cert III, IV or similar accreditation.
  • Proven understanding of business analysis, project management or similar training. 
  • Consideration is given if completing the above.


  • Experience in strategic sales or account management.
  • Excellent verbal and written communication acumen.
  • Strong interpersonal and time management skills.
  • Solid understanding of Project Administration/Management.
  • A passion for solving problems through logic and data.
  • Self-motivated and strong sense of accountability.


  • Sales experience in at least one of the following: 
    • Cloud Software / Services 
    • Manages IT Services 
    • Consulting Services o Outsourcing Services
  • Plus Proven Understanding of:
    • Process mapping 
    • Business consulting 
    • Technical pre-sales or Business Analysis 
    • Project Management 
    • Any previous business administration of office administration 
    • Any previous CRM or ERP user or administration 
    • Any previous SharePoint or MS Project user or administration 
    • Lean manufacturing or Six Sigma

Performance Goals

  • Deliverables executed on time and budget. 
  • Exceptional Customer/Client satisfaction scores.
  • Meet and exceed predefined KPIs.
  • Alignment to RBC Technology Group Values.

Who You Are

  • Self-motivated and strong sense of accountability. 
  • Personable with excellent team building skills. 
  • Able to think logically and analytically in a problem-solving environment.
  • Self-sufficient with an ability to execute with a high degree of autonomy. 
  • A willingness to work and adapt to a fast growing and changing environment.
  • An open-minded approach to new ideas, practices and methods.
  • Pleasant and polite manner. 
  • High energy level. 
  • A current Australian Driver’s License and a vehicle. 
  • An open, fair, positive ‘can do’ attitude.